The agreement between your restaurant and Noosh.

The short version

• Your free trial lasts three months. During the trial your restaurant takes part in our anonymous market-data programme (section 11) — that is part of the trial offer. If you would rather not, ask us and you can start on a paid plan straight away instead.
• After the trial you pay monthly by bank transfer, using your own payment reference. There is no card on file and no debit order. Keep sharing anonymous market data and you get 15% off every month.
• Nothing switches off by itself. If a payment is late we remind you in the app. Only Noosh can deactivate an account, and even then your till keeps recording sales.
• Your data is yours. We never sell anything that identifies you, your restaurant, your guests or your staff. You can take a full export with you whenever you leave.

During the public beta every feature is free for everyone and the trial clock does not run. We will tell you in the app and by email at least 30 days before the beta ends and these billing terms start to apply.

The rest of this page is the detail behind those promises, and it is the binding part.

1. Who we are and what this agreement is

These terms are an agreement between Noosh — a restaurant software business operated in South Africa as a sole proprietorship ("Noosh", "we", "us"), contactable at [email protected] — and the business that registers to use Noosh ("you", "your restaurant").

You agree to these terms by ticking the box that says so when you register (on our website or in the app), or by using Noosh. If you are agreeing on behalf of a company, close corporation or other business, you confirm that you have the authority to bind it.

These terms work together with our Privacy Policy, which explains how we handle personal information. If the two ever conflict about personal information, the Privacy Policy wins.

2. Words we use

• Noosh or the service — the Noosh till, back office, apps, website features and anything else we provide under these terms.
• Your server — the system that stores your restaurant's operating data: either a Noosh box installed at your premises, or a private Noosh server we host for your restaurant alone in South Africa.
• Operating data — what your restaurant puts into or creates in Noosh: sales, menu, stock, supplier invoices, staff and payroll records, bookings, loyalty members, messages and reports.
• Licence code — the code (it looks like NOOSH-XXXX-XXXX) that ties your tills to your account.
• Meta Office — the system Noosh and our representatives use to run accounts, billing, support and the market-data programme.
• Representative — an independent reseller who introduces restaurants to Noosh.

3. The service

Noosh is a point-of-sale and back-office system for restaurants: taking orders and payments, printing, stock and recipes, supplier invoices, staff, shifts and payroll, bookings, loyalty, reports and the AI features built into them. Features may differ by plan; your plan screen in the app always shows what yours includes.

We improve Noosh continuously. We may add, change or retire features. If we remove something that is central to the plan you pay for, we will tell you in advance and you may cancel without penalty.

4. Your account

• Give us accurate details when you register and keep them up to date (Settings in the app, or tell us).
• Keep your owner login and your staff logins secret. You are responsible for what is done with logins you create. Tell us at once if you think a login has been misused.
• One licence code covers one business. Each till that takes sales counts as a location under your plan; screens that only view reports do not.
• You must be at least 18 and running a lawful business in South Africa to register.

5. The free trial

A new restaurant gets a free trial of three months from the date its licence code is issued, unless we offer a different period in writing. During the trial you get every feature of the trial plan at no charge.

Market data during the trial. The free trial is offered together with your restaurant's participation in the market-data programme described in section 11 — that participation is what makes a free trial of this length possible. It is switched on for the whole trial and cannot be switched off while the trial runs.

Prefer not to share? Then do not tick the market-data box when you register, and contact us at [email protected]: we will set you up on a paid plan from day one, without the market-data programme and without a trial. Choosing this never affects how we treat you.

While Noosh is in its public beta, the trial period does not count down. We may extend a trial at our discretion. A trial cannot be restarted by reinstalling or registering again.

6. Plans, prices and paying by bank transfer

• Price. The monthly price of each plan is shown on our pricing page and in the plan screen of the app. A price agreed with you in writing overrides it.
• How to pay. You pay by electronic bank transfer (EFT) into the bank account shown in the app, always using your restaurant's own payment reference (it starts with NSH). We do not keep card details and do not run debit orders.
• When to pay. Each payment covers whole calendar months, paid in advance. A payment made during your trial starts when the trial ends; a payment made while you are still paid up carries on from the end of the paid period.
• Proof of payment. We match payments by reference. If you used the wrong reference, send us the proof of payment and we will allocate it.
• Price changes. We will give you at least 30 days' notice in the app or by email before a price change affects you. Months you have already paid for are not affected.
• Refunds. Monthly fees already paid are not refundable, except where the law requires it or we cancel your account without cause.

7. Late payment, deactivation and coming back

When your trial or a paid period ends and no payment has been recorded, the app shows the owner a reminder with our bank details and your reference. Nothing switches off by itself.

If a payment stays outstanding, we may deactivate your account after first reminding you. A deactivated till keeps taking sales and keeps your records — so you never lose a sale — but the other features (for example kitchen printing, reports beyond the basics, and the AI features) stop until the account is active again. We reactivate your account once the outstanding amount is paid.

We may also deactivate an account immediately if it is used unlawfully, breaches section 12, or puts the service or other customers at risk.

8. The 15% market-data discount

After your free trial, while your restaurant takes part in the market-data programme (section 11), your monthly price is reduced by 15%. The discount applies to the plan price (or your promotional price) and is shown in the app. It does not stack with a fee we have separately agreed with you in writing unless that agreement says so.

If you switch the programme off, the discount stops from the next month you pay for. You can switch it back on at any time.

9. Representatives

You may have been introduced to Noosh by a representative. Representatives are independent businesses, not our employees or agents. They cannot change these terms, promise you a price or feature on our behalf, or accept payment for Noosh unless we confirm it to you in writing. Pay Noosh only into the bank account shown in the app, with your own reference.

To support you, the representative who introduced you can see, in the Meta Office: your restaurant's name and contact details, your plan and payment status (paid up, overdue, deactivated), your tills, basic usage figures such as the number of orders and sales total over the last 30 days, and — if Noosh asks them to help with support — the support messages you send us. They cannot see your menu, receipts, guests, staff or payroll. We may pay representatives a commission based on what you pay us; it never increases your price.

10. Your data

• You own your operating data. Noosh gets only the rights it needs to run the service for you, to support you, and for the anonymous uses in section 11.
• Where it lives. On your server — a box at your premises, or a private server we host for your restaurant alone, in South Africa. It is kept separate from every other restaurant's data.
• Your customers and staff. For the personal information of your own guests and staff that you keep in Noosh, you are the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA) and Noosh is your operator: we process it only on your instructions, keep it secure, and never use it for our own purposes. You are responsible for having a lawful reason to collect it and for telling your guests and staff how you use it.
• Information Noosh receives. To run your account your server sends Meta Office: your licence code, restaurant name and contact details, app version, number of tills, and basic usage figures (orders and sales total over the last 30 days). Support messages you send us arrive there too. The Privacy Policy lists all of it.
• Leaving. You can export your data at any time from the app. After your account ends we keep it available for export for 30 days, then delete it from servers we host, except what the law requires us to keep.
• AI features read your documents (for example invoices and menus) on hardware operated by Noosh in South Africa. Your documents are never sent to a third-party AI company and are never used to train any AI model.

11. The market-data programme

Suppliers, distributors, food and drink brands and industry bodies want to understand the South African restaurant market. Through this programme Noosh combines figures from many participating restaurants into anonymous market reports and sells or licenses those reports to them. This is how we can offer long free trials and the 15% discount.

What may be included

Figures derived from your operating data, such as: prices you pay for ingredients and supplies (per kilogram, litre or unit), quantities you buy by product category, which suppliers you buy from and how much you spend with them, how often you order and typical order size, menu prices by category and for common items, how sales split by category, time of day and weekday, how new menu items perform, brands on your menu and invoices, how you are paid (cash, card, delivery apps), and ingredient usage worked out from your recipes. Your restaurant is described only by its city or area, type (for example café or restaurant), price level and size.

What is never included

• Your restaurant's name, address, contact details, licence code or anything else that identifies you.
• Any personal information about your guests or staff — no names, phone numbers, bookings, loyalty members, wages or payroll records.
• Individual receipts, invoices or documents.

How we keep it anonymous

• Every figure in a report is combined from at least 10 participating restaurants. If fewer than 10 contribute to a number, the number is not shown or sold.
• Figures are rounded and reported as ranges, averages or shares — never as one restaurant's value.
• Buyers of reports are contractually prohibited from trying to identify any restaurant.

Your choices

• During the free trial, participation is part of the trial (section 5).
• After the trial, participation is optional. Switch it on or off in the app under Benchmark → Sharing & privacy. While it is on, you get 15% off (section 8).
• Switching off stops your figures being included in any report produced after the change. Figures already combined into reports that were published before you switched off cannot be taken back out — they never identified you.

Money earned from market reports belongs to Noosh. The separate, reciprocal benchmark (comparing your restaurant with similar restaurants inside the app) is described in the app and is not affected by this section.

12. Fair use

You must not use Noosh to break the law (including tax, labour, consumer and privacy law), to process stolen or fraudulent payments, to send spam or unlawful WhatsApp or email messages, to try to access other restaurants' data or our systems without permission, to copy, resell or reverse-engineer Noosh, or to overload or interfere with the service.

13. Hardware, internet and power

Noosh is built to keep trading through load-shedding and internet outages, but it still needs working devices, power and, for some features, an internet connection. Unless we agree otherwise in writing, you provide and look after your own tablets, printers, cash drawers, network and power backup. If a Noosh box is installed at your premises, keep it powered, ventilated and connected, and do not move or open it without speaking to us.

14. AI features, payroll and tax figures

AI features (for example reading invoices and menus, the briefing, voice commands and pricing suggestions) can make mistakes. Check what they produce before you rely on it. Payroll, PAYE, UIF, VAT and similar figures are calculated from the information and settings you give Noosh; they are a tool, not tax, legal or accounting advice. You remain responsible for your tax returns, payroll and statutory submissions — check them, or ask your accountant.

15. Availability and support

We work hard to keep Noosh available and to schedule updates outside restaurant service hours, but we do not promise that it will be uninterrupted or error-free, and we are not responsible for problems caused by third parties (for example hosting providers, internet providers, Eskom or WhatsApp). Support is provided by WhatsApp and email during reasonable hours. Any guaranteed response or uptime level applies only if we agree it with you in writing.

16. Intellectual property and confidentiality

Noosh, its software, design and brand belong to us or our licensors. These terms give you a right to use Noosh for your restaurant while your account is active; they do not transfer ownership. If you send us suggestions, we may use them without obligation to you.

Each of us will keep the other's non-public business information confidential and use it only for this agreement, except where the law requires disclosure or the information becomes public through no fault of the other.

17. Responsibility and its limits

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or other law that cannot lawfully be limited. Subject to that:

• We are not liable for indirect or consequential loss, such as lost profit, lost business or lost data that could reasonably have been prevented by exporting or backing up your data.
• Our total liability to you for any claim related to Noosh in any 12-month period is limited to the amount you paid us in that period.
• You indemnify Noosh against claims by third parties (including your guests and staff) that arise from your unlawful use of Noosh or your breach of these terms.

18. Ending this agreement

• You may stop using Noosh at any time. Tell us by email or WhatsApp; you will not be charged for months you have not started.
• We may end this agreement on 30 days' notice for any reason, or immediately if you seriously breach these terms (including section 12) or do not pay after reminders.
• After the end, section 10 (exporting and deleting your data) applies, and sections 11 (for reports already published), 16, 17 and 20 continue.

19. Changes to these terms

We may update these terms. We will show you the new version in the app or by email at least 30 days before it applies to you. A change that widens how your data is used under section 11 will apply to you only if you agree to it. If you do not accept another change, you may cancel before it applies. The version and date at the top of this page show which terms are current; the version each restaurant agreed to is recorded with its account.

20. Legal details

• These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction.
• Clicking or ticking "I agree" is a valid electronic signature under the Electronic Communications and Transactions Act 25 of 2002, and notices we send you by email or in the app count as written notice.
• If any part of these terms is found invalid, the rest remains in force. If we do not enforce a right straight away, we have not given it up.
• You may not transfer this agreement without our written consent. We may transfer it to anyone who takes over the Noosh business, on notice to you.

21. Contact us

Noosh — a sole proprietorship based in South Africa
Our full legal name and physical address are available on request at the email below.
Email: [email protected]
WhatsApp: 072 645 7809
Information Officer (POPIA): [email protected]